1. Please contact our Returns Department on customerservice@jerosacompany.com giving details of invoice and reason for return. If the return is approved, you will receive a Return Merchandise Authorization (RMA) in 2 working days.
  2. The Customer is responsible for packaging and returns shipping charges to return any purchased item
  3. Pack the items securely in a box. You can use the box the items arrived in or another box if you prefer. All returned items must be in their original packaging and in the condition in which they were received.
  4. Label the box according to the address below after you package the items carefully. RMA number must be clearly written down on the box/package. Please send it to the following address

ONLINE RETURNS JEROSA COMPANY MILAGRES MANSION

HAMPANKATTA MANGALORE  575001 INDIA

  1. Return shipping expenses are to be paid by the customer.
  2. We are unable to accept any returned merchandise that has been altered, visibly worn, scratched, damaged or marked in any way. All items must be in a new, unused and resell-able condition.
  3. The item received back by Jerosa Company, within 30 days from the original shipping date will be refunded for the full cost of the item less original shipping charges and restocking fee that may apply.
  4. Returns sent without an RMA and Returns received beyond 30 days from the date of purchase CANNOT be accepted and we cannot be held responsible for their receipt.
  5. All returns are subject to a 20% restocking fee

SHIPPING POLICY

At Jerosa Company, we despatch your products promptly, safely and at the lowest cost. We deliver to all destinations within India covered by the Postal department.

Processing Your Order

  1. We use the Speed Post service of India Post. However, we reserve the right to use any other delivery service.
  2. Under most circumstances, we are able to dispatch orders in 2 days time. Sometimes it may take us longer. In such cases, we shall keep you informed
  3. Most deliveries are possible in 7 to 10 Some destinations may take longer.
  4. We will provide you with a tracking number, using which you can follow the progress of the shipment
  5. Unless otherwise stated, prices are not inclusive of shipping charges.
  6. Items priced below Rs 1000/- will attract a shipping charge of Rs 100/- Certain products attract a higher charge which is specified along with the product price.
  7. Large orders which are subject to quantity discounts will be charged shipping charges at actuals.
  8. If the ordered item is out of stock, you will be notified within 3 working days. In such cases, the amount paid will be refunded.